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Policy

SALON POLICIES

Our Commitment to Your Satisfaction

At WEST HILLS NAILS, we are dedicated to delivering exceptional beauty services, superior hygiene, and a welcoming experience for every guest. To ensure smooth operations and maintain a harmonious atmosphere, please take a moment to review our salon policies prior to your visit.

1. Appointments & Walk-Ins

  • Walk-ins are always welcome; however, appointments are highly recommended to secure your preferred time and technician.
  • Please arrive on time for your scheduled appointment. If you are running more than 10–15 minutes late, we may need to adjust your service or reschedule to honor our commitments to other guests.

2. Non-Refundable Services

  • All completed services at WEST HILLS NAILS are strictly non-refundable.
  • If you are dissatisfied with any aspect of your service, please inform your technician or manager before leaving the salon so we can make immediate adjustments.

3. Service Guarantee & Repairs

  • We take pride in our workmanship and offer a 7-day service guarantee for qualifying nail enhancements and gel services.
  • If your nails experience lifting, chipping, cracking, or breaking within 7 days of your original appointment, please contact us or visit the salon for a complimentary repair.
  • Please note that our guarantee does not cover regular nail polish, normal wear-and-tear, physical trauma/accidents, or color change requests after application.

4. Color Selection & Custom Designs

  • Guests are responsible for choosing their final color, shape, and length prior to service application.
  • If a change of mind occurs after the polish or product has already been applied, an additional service fee will be incurred.

5. Health, Safety & Hygiene

  • Your health and peace of mind are our highest priorities. We utilize hospital-grade sterilization protocols and single-use disposable supplies for every treatment.
  • Please inform your technician before your service begins if you have sensitive skin, allergies, diabetes, open wounds, or any medical conditions.
  • For safety reasons, we reserve the right to decline or modify services if a condition appears unsafe or contagious.

6. Personal Belongings & Children

  • WEST HILLS NAILS is not responsible for lost, stolen, or damaged personal belongings. Please keep your valuables with you at all times.
  • To maintain a peaceful, relaxing environment and ensure safety around sharp instruments, children must be supervised by an adult at all times.

Thank you for your cooperation and continued support. We look forward to welcoming you and providing you with a relaxing escape at WEST HILLS NAILS!